Shipping policy

1.        SHIPPING POLICY

1.1.            Goods are only delivered on orders equal or above R2 500.00 for free for selected locations. If order is not above R2500.00 a delivery fee of R500.00 will be charged for selected locations, or as determined by Coastal Timber Mouldings, from time to time and after payment has been received. Coastal Timber Mouldings deliver only to certain areas in the Western Cape, which include Hermanus, Kleinmond, Pringle Bay, Betty's Bay, Durbanville, Cape Town,  Stellenbosch, Malmesbury and Paarl unless otherwise agreed between the parties.  Delivery requests will be processed within 5-10 working days and delivery will be confirmed by email or text message. Every effort will be made to deliver within the time frame stated. If we are not able to deliver within the time as agreed, the consumer will be notified to arrange another date of delivery.  We are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

1.2.            Deliveries will be made to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

1.3.            Goods are sent at our risk until delivered and signed for by you or by any other person at the address you have given to us. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must immediately contact us so that we may solve the issue and make arrangements for a replacement.

1.4.            You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

1.5.            Should you cancel or change the delivery date after the order has been shipped, there will be a penalty charge applicable.